Frequently Asked Questions
Everything you need to know about your Epomaker experience.
How long does shipping take for my order?
Delivery times vary by location. Standard international shipping typically takes 7-15 business days, while expedited options are available for faster delivery within 3-7 business days.
Does Epomaker provide a warranty on mechanical keyboards?
Yes, we offer a 1-year limited warranty on all our mechanical keyboards and major electronic components, covering any manufacturing defects or hardware malfunctions.
Can I return my product if I am not satisfied?
We offer a 30-day return policy for most items. The product must be in its original packaging and condition. Please contact our support team to initiate a return authorization.
How do I update the firmware on my Epomaker keyboard?
You can download the latest drivers and firmware updates directly from our 'Downloads' page. Ensure your keyboard is connected via a wired connection during the update process for stability.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various localized payment methods depending on your shipping region.
Are your keyboards compatible with macOS and Windows?
Most Epomaker keyboards are fully compatible with both Windows and macOS. Many models include a physical toggle switch or a key combination to swap between system layouts.